Fastrak Customer Service Center Locations

Currently, FasTrak transponders are not compatible with E-ZPass and other ETC systems used in other states because they use a different specification than Title 21. If a vehicle does not have a transponder, or if a transponder is not detected at the toll plaza, a violation enforcement system triggers cameras that capture photos of the vehicle and its license plate for processing. If the license plate is registered as belonging to a FasTrak user, the account is debited only the toll charge, and no penalty is charged. Otherwise, a toll violation notice is sent to the registered owner of the vehicle.

In the case of drivers whose vehicles are company owned or leased, as long as the vehicle license plates are properly listed, the violations will be sent to the registered owner and not the employee driver. FasTrak customers already account for about three-quarters of all crossings at the Antioch, Benicia-Martinez, Carquinez, Dumbarton, Richmond-San Rafael, San Francisco-Oakland Bay and San Mateo-Hayward bridges. The January 2021 launch of a new all-electronic toll system at the Bay Area's state-owned toll bridges highlights the FasTrak convenience advantage. Customers also can use thebayareafastrak.orgwebsite to make a one-time payment, which allows the traveler to pay a toll online up to 30 days in advance of a bridge crossing or within 48 hours afterwards. Patrons who are not enrolled in any of these programs now receive a monthly invoice for their toll bridge crossings.

Customers who do not have FasTrak or a License Plate Account — and who do not use the online one-time payment option — are required to return invoices with payment within 30 days. A toll collected based on a license plate is called an Image Toll and can be identified on the customer statement by noticing the license plate number listed instead of the transponder number. If one fails to correctly list license plates on their account, the FasTrak customer will receive toll violation notices as if they were another driver. Conversely, a license plate should be removed from an account after a change in ownership, otherwise resulting in paying for another driver's tolls via the Image Toll process. Pay-by-Plate allows users to pay for their trips after using the South Bay Expressway when they couldn't or didn't pay at the time of the trip. For example, if a driver got on the road and then realized he did not have cash or a credit card, he could still drive on the facility, and then use Pay-by-Plate afterward to pay the toll and avoid a fine for toll violation.

It is important that if you plan to use the Pay-by-Plate program, travel on the toll road is in the cash/credit lanes and not the full speed FasTrak lanes for pre-paid customers. The all-electronic toll collection system being introduced in 2021 at the Bay Area's seven state-owned toll bridges is similar to the system used at the Golden Gate Bridge, which adopted all-electronic tolling in 2013. Pass24, eToll, TollPass and PlatePass are electronic toll payment services for rental cars in California. They allow you to use FasTrak lanes on Bay Area toll bridges. Alternatively, you can apply for One-time Payment with FasTrak. It can be used to pay tolls for 30 days in advance or 48 hours after the trip.

FasTrak is an electronic toll tag that works throughout the California toll facilities. Just stick the device on your windshield and zoom through any of the toll roads, toll bridges, express lanes, or park at San Francisco International Airport parking garages. It will automatically deduct the toll from the linked account. You also get access to dedicated toll lanes and toll discounts for carpools, CAVs and EVs. Each toll agency in Southern California has their own billing and customer service center. For convenience, all toll facilities in the San Francisco Bay Area instead share the same billing and customer service center.

Although anybody with a FasTrak transponder can use it to pay tolls on any California toll facility using the system, people are encouraged to open their accounts with the local agency in charge of the one that they use the most. Each center establishes its own fee and discount structures, and people may be charged a fee if the majority of their FasTrak use occurs elsewhere. South Bay Expressway's Pay-by-Plate Terms and Conditions require that customers pay their tolls within four business days of taking the trip on South Bay Expressway. SBX has a separate toll schedule for Pay-by-Plate tolls that is $2 higher per trip than cash or credit card tolls.

It's easy to pay your Pay-by-Plate tolls on our Web site at SBXthe125.com. If you fail to pay the toll, a violation notice will be issued to the registered owner of the vehicle. You can avoid a violation with our new Pay-by-Plate payment option for your South Bay Expressway trips. If you receive a violation, the minimum penalty for nonpayment of a toll is $40 plus the amount of the toll and any applicable fees under California Vehicle Code §4770 and any other applicable law. If a violation occurs, you will be subject to all fees, fines, and penalties as provided by law. We appreciate your business and hope that if you have the opportunity to use the South Bay Expressway in the future, you'll choose to do so.

You can pay for your tolls at our automated cash and credit card machines at the time of your trip, or you can take advantage of our Pay-by-Plate program and pay your toll within four business days. There has been a push to strictly use open road tolling, accepting only payments via a FasTrak transponder, a toll-by-plate account, or one-time payments via online or by phone instead of cash. All of California's HOT lanes only use open road tolling. The Golden Gate Bridge began requiring electronic payments for all tolls in March 2013, and all the Orange County toll roads run by TCA likewise did the same in May 2014. A plan to also eliminate toll takers on all seven of the state-owned bridges was approved in 2019. The only toll facility that still accepts cash is the South Bay Expressway in San Diego County, but it uses unstaffed toll booths with cash machines that require exact change.

Tired of sitting in gridlock on South Bay roads and highways? The 10-mile express toll road extends from Otay Mesa Road/SR 905 in Otay Mesa near the international border north through eastern Chula Vista to SR 54 in Spring Valley. This connection gives drivers convenient access to Downtown, Sorrento Valley, Santee, I-8, and I-15, as well as Otay Mesa, Mexico, and more.

The road provides a fast, reliable, scenic commute every time. FasTrak Prepaid- The FasTrak prepaid account accepts prepaid toll payment and allows for discounted toll rates for motorists. It is accepted on every California toll bridge, lane and roads. If you couldn't or didn't pay at the automated cash or credit card machine, you can avoid receiving a violation with our Pay-by-Plate option for your South Bay Expressway trips.

Note that Pay-by-Plate tolls are $2 higher per trip than cash or credit card tolls and must be paid within four business days. If you didn't pay your toll at an automated cash or credit card machine and do not have a FasTrak account, you can avoid getting a violation by utilizing our Pay-by-Plate payment options. Click here to see all you need to know about making a Pay-by-Plate payment. FasTrak® is the statewide toll collection system used to pay tolls electronically in California. With a FasTrak transponder and an account, you can pay tolls electronically on every tolled bridge, lane and road in California, eliminating the need to stop and pay cash at toll booths.

FasTrak Invoice - If you cross a FasTrak toll without a valid FasTrak transponder, you will receive a toll violation notice from FasTrak called FasTrak Invoice. You can pay it online, over the phone, by mail, or by using a Cash Payment Location. Pay-by-Plate is intended for occasional users to avoid receiving a violation because they were unable to pay at the time they used the road. Closing your FasTrak account to solely use our Pay-by-Plate option would cost you more than using your FasTrak account. FasTrak is the easiest, least expensive, and most convenient way to pay tolls on South Bay Expressway, allowing you to bypass tollbooths at full highway speeds.

FasTrak customers also receive significantly discounted toll rates. If you use the South Bay Expressway even a few times per month, we suggest you keep your FasTrak account open. Cash and credit card customers will find the toll amounts printed on the automated cash and credit card machines at the entrances and exits to the South Bay Expressway. Cash and credit card tolls for two-axle vehicles on South Bay Expressway range from $2.00 to $3.50.

Vehicles with three or more axles pay two times the two-axle toll rate. FasTrak Charge- FasTrak Charge allows payment for individually charged tolls and is free to set up. It is accepted on every California toll bridge, lane and road.

FasTrak Charge does not include discounted toll fee features. If you have used a toll road and not paid your toll within five working days, you may receive a Toll Payment Notice. The notice will contain details of the trip and the amount to pay.

This notice is sent to the person registered to the vehicle that used the toll road. There is an administration fee of $4.90 per notice issued. Under California law, the California Department of Transportation was given the mandate to develop and maintain an open, statewide ETC specification. This specification is known in the transportation industry as "Title 21" after it was added to Title 21 of the California Code of Regulations. FasTrak uses RFID technology near 915 MHz to read data from a transponder placed in a vehicle moving at speeds that may exceed 70 mph (112 km/h).

The RFID transponder in each vehicle is associated with a prepaid debit account; each time the vehicle passes underneath a toll collection site, the account is debited to pay the toll. Most registration holds will be lifted within one week but may take up to 30 days. If the violation total was paid by check to South Bay Expressway directly, there is a minimum two-week hold placed on check payments to allow them to clear. We will attempt to remove holds once the two-week hold period has passed and the check payment has cleared.

We recommend paying vehicle registration fees on time and registered owners wishing to receive their registration tags at the time of vehicle registration payment may also pay the DMV directly to do so. SANDAG and LGBS will not assume responsibility for any late fees assessed through the DMV for failure to pay vehicle registration fees on time. The other way to set up a FasTrak account is to pick up a toll tag at a convenient FasTrak retail location.

You can then activate the toll tag by finishing the account enrollment process online or over the phone with one of FasTrak's friendly customer service representatives. A FasTrak CAV toll tag allows you to drive toll free or at a discounted rate on California toll roads, bridges and express lanes in the HOV/carpool lane on state-owned bridges and carpool lanes. However, its benefit does not apply on the Golden Gate Bridge.Vehicles with orange, purple or red decals are eligible for discounted and toll-free travel. We expect long wait times for those calling customer service, and these extended wait times may continue as we settle into a new normal. Remember there are several new self-service tools that allow you to manage most aspects of your account online, and we made video guides to walk you through common tasks. For more information about the transition visit our system upgrade page.

Please note we're experiencing longer than normal processing times for toll bills. You don't owe anything until you receive a bill in the mail. As the vehicle enters the toll lane, sensors detect the vehicle. The two-antenna configuration reads a transponder mounted on the vehicle's windshield. As the vehicle passes through the exit light curtain , it is electronically classified by the treadle based on the number of axles, and the ETC account is charged the proper amount.

Feedback is provided to the driver on an electronic sign . If the vehicle does not have a transponder, or if a transponder is not detected at the toll plaza, the system classifies it as a violator and cameras take photos of the vehicle and its license plate for processing. FasTrak is the electronic toll collection system used in the state of California in the United States. The system is used statewide on all of the toll roads, toll bridges, and high-occupancy toll lanes along the California Freeway and Expressway System.

Clean Slate was a discounted violation recovery program that permitted individuals with open violations on South Bay Expressway to resolve them for a significantly reduced amount. Once all toll and violation were paid, drivers became eligible to become FasTrak® customers and save up to 80% off cash/credit tolls; license plate registration is required. If you are a FasTrak customer and will be driving a rental car for any reason, be sure to add the rental car license plate information to your FasTrak account so you don't receive a violation notice. Tolls vary based on your entry and exit point and the number of axles on your vehicle. To quickly and easily determine the toll for trucks and commercial vehicles, or for the cash or credit card toll, use our Toll Calculator on the right side of this Web page.

However, FasTrak users receive significantly discounted toll rates — and FasTrak also is the easiest way to pay tolls because there is no stopping. You sign up with a credit/debit card that allows your account to be replenished automatically when funds get low, so you never have to worry about carrying change. You can easily manage your account any time on the internet. If you fail to pay the required toll, you may receive a violation notice under California Vehicle Code §4770 or another applicable law. FasTrak is the easiest, most convenient and least expensive way to pay tolls on South Bay Expressway, allowing you to bypass tollbooths at full highway speeds.

FasTrak customers travel South Bay Expressway for up to 80% less than people who pay cash or use a credit card. Welcome to EZDriveMA, the online home of Massachusetts all electronic tolling program. Here, you can open an E-ZPass MA account, manage your account information, and pay missed tolls. Use our quick links to pay your Pay By Plate MA Invoice. Our customer service team is complying with efforts to help slow the spread of COVID-19. While our Walk-In Center remains closed, our call center, website and app are available to manage an account, open a new account, pay a toll, resolve a violation and much more.

FasTrak is accepted across all the toll roads, bridges and express lanes with electronic toll gantries across the state of California. Toll Enforcement Look-up Please enter the information requested below to find out if there are any PA Turnpike unpaid toll violations or invoices associated with this license plate. This inquiry only applies to the PA Turnpike and does not include amounts owed to any other toll road, bridge or agency in or outside of Pennsylvania. The best way to pay tolls in Lee County, Florida is with a LeeWay transponder.

Motorists without a transponder will be billed via license plate scan. LeeWay customers with a transponder are eligible for various discount programs at our locations. When the Metro ExpressLanes opened in Los Angeles in late 2012, it introduced FasTrak transponders with a special switch that indicates the number of occupants in the vehicle. For the convenience of their FasTrak customers in the Greater Los Angeles urban area who may also use the Metro ExpressLanes, TCA began offering switchable transponders in 2013, and the 91 Express Lanes followed suit by 2015.

The Bay Area FasTrak Customer Center then started to offer switchable transponders, under the name "FasTrak Flex", in summer 2015. In other HOT lane facilities, drivers "declare" that they are a carpool by covering their FasTrak transponder in a mylar bag. If you are disputing the violation notice, your violation amount will remain at the amount due at the time of receipt until a decision has been rendered. If your dispute is rejected, you will have seven days or until the violation payment due date, whichever is greater, to pay or request an administrative hearing to avoid additional penalties or fees. By opening a FasTrak account and paying your toll electronically, you receive a significant discount over paying your tolls with cash or credit card on South Bay Expressway. South Bay Expressway is a toll road, and all drivers and vehicles choosing to use the road must pay a toll.

Tolls are based on your entry and exit point and the number of axles on your vehicle. To quickly and easily determine your toll, use our Toll Calculator on the right side of this Web page. Tolls are based on your entry and exit points and the number of axles on your vehicle. For 2-axle vehicles with FasTrak range from 50 cents to $2.75.

To quickly and easily determine the toll for trucks and other commercial vehicles, or for the cash or credit card toll, use our convenient Toll Calculator on the right side of this Web page. As of June 30, SANDAG has reduced the FasTrak account establishment and replenishment amounts for customers with more than one transponder per account. For those customers with more than one transponder, instead of the $40 per transponder replenishment amount, it is now $20 per transponder. When you open your FasTrak account at South Bay Expressway with a credit or debit card, the card is charged $40 in prepaid tolls for accounts with up to two transponders. Additional transponders require an additional $20 each in prepaid tolls. When your balance reaches or falls below the minimum account balance, your credit/debit card will be charged a minimum of $40 or $20 per transponder, whichever is greater.

For instance, if you have two transponders, your automatic re-bill amount would stay at $40. For questions specific to your account, please contact Customer Service. You must register the license plate of each vehicle to your account beforehand and properly mount your transponder in your vehicle windshield every time you use the South Bay Expressway or other FasTrak facility. An unregistered vehicle, improperly mounted or hidden transponder could result in violations or fees as well as citation from the California Highway Patrol.